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FAQ: Citrix Virtual Apps and Desktops and Citrix Hypervisor Long Term Service Release (LTSR).Get started | Citrix Workspace app LTSR for Windows
Citrix Virtual Apps and Desktops Long Term Service Release LTSR is delivered approximately every two to three years and offers an extended lifecycle, predictable maintenance, and meets high compliance standards. The LTSR offers customers up to 5 years of mainstream support and 5 years of extended support. A Cumulative Update typically includes only fixes for the LTSR components without introducing new features and functionality that might impact the environment.
Cumulative Updates are not considered version upgrades; rather, Cumulative Updates are maintenance updates to an existing product version. By opting to deploy a LTSR version of a Citrix product, customers can take comfort in knowing that they have longer cycles between version upgrades with minimal environment changes, which lowers the long term IT management costs associated with their deployments.
What is the ideal customer environment for a Long Term Service Release? A Long Term Service Release of Virtual Apps and Desktops or Citrix Hypervisor is ideal for customers that typically follow a year version upgrade cycle, must follow strict compliance testing and validation for any environment changes, and are seeking clear, predictable guidance on releases so that they can adapt them based on business needs and risk tolerance.
Who is eligible for the benefits of a Long Term Service Release? Citrix is simply identifying the standard release process as a Current Release to help differentiate those releases from a Long Term Service Release.
Typically, Citrix Virtual Apps and Desktops features are bundled into Current Releases up to two to four times a year.
Current Release functionality is then bundled into a LTSR package on a slower cycle — typically once every few years. Citrix Long Term Service Releases LTSR typically come out once every two or three years and are targeted for use in industries that tend to require a long test or certification process before deploying. While this slows the pace at which you can take advantage of new features, it offers a predictable maintenance cadence for ongoing fixes in the form of Cumulative Updates.
Our Citrix Virtual Apps and Desktops Current Release CR typically have up to four releases per year and gives our on-premises customers access to new functionality and feature updates on a regular basis. CR customers can access new features quickly and adopt new releases as they see fit.
Current Releases will occur more frequently. Citrix thoroughly tests all new technology before releasing any feature to market; however, Current Releases signify new technology and fixes in one combined release. Long Term Service Releases will contain components and features that have been proven and well established. Fixes for Current Releases will likely be released in the next Current Release; therefore, it is less likely that an individual fix would be released for a Current Release version.
Therefore, customers may be asked to upgrade to the next version of a Current Release that includes the requested fix and new functionality. The cadence of Current Releases may vary throughout the product lifecycle and due to legal and financial restrictions, only general timing can be made available.
Long Term Service Releases will have a regular cadence of Cumulative Updates that will typically contain only fixes, not new features or functionality. Customers can plan for Cumulative Updates based on a cadence of months. Below is a table comparing the different servicing options:.
The following table helps differentiate Updates and Upgrades:. Customers can have both an LTSR environment and a Current Release environment within their organization and manage them independently. Customers are not required to remain on a Long Term Service Release for an extended period of time. Customers can move a LTSR environment to a Current Release as they deem fit based on business requirements and features.
Customers should reference the Product Matrix on Citrix. How long will Current Release downloads remain on Citrix. However, active Customer Success Services restrictions apply. How will the customer know if their environment is Long Term Service Release compliant?
This tool will scan your environment and compare your environment with the necessary LTSR components version requirements to determine if you are compliant. The tool provides a report that will outline the necessary updates to achieve compliance.
Eligible customers will access the Cumulative Updates via the Citrix. Is there a need to install any version of a Cumulative Update when they are released? If the customer is on a currently supported LTSR version, they will be considered compliant. However, if a customer reports an issue, the customer could be asked to move to the latest Cumulative Update to receive the fix. There are two types of components that are not eligible for LTSR benefits.
The first type is referred to as 'compatible components'. However, you can have these components within your LTSR environment as long as you comply with the minimum recommended version, which Citrix may ask you to upgrade to in order to install fixes.
The second type is 'notable exclusions'. An example of a notable exclusion is AppDNA. Reference Citrix product documentation for more information. Will a customer running an LTSR compliant environment be supported if they also have a non-compliant component? Citrix does not recommend mixing non-compliant components i. The intention of LTSR is to provide a customer with the best possible long-term stability via minimum environment changes. Deviation from the identified LTSR components introduces risk into the environment, although Citrix does make every effort to release products with the highest level of quality.
Here are a few examples:. In these cases, customers can mix LTSR controllers with CR VDAs, but customers should be well aware of the risks involved in running mixed servicing options environments. Here are some key things to remember in this situation:.
In some cases, a newer Citrix Workspace app might also be required. Please review the documentation to learn about specific feature support requirements. The following details should be considered:. Will customers without Customer Success Services have access to the fixes that are specifically targeted at addressing security concerns? Citrix will make every effort to inform customers, irrespective of their customer support status, that Citrix is releasing a patch for a security vulnerability in our product.
However, access to this fix will only be available either as an on-demand fix or through Cumulative Updates of LTSR components or as an upgrade to a Current Release. These Cumulative Updates are full install packages. Customers will also need to run the LTSR compliance tool prior to the end of mainstream support milestone. Extended Support Contracts are available for 6-month durations; therefore, a customer would need to renew the contract with Citrix every 6 months for Extended Support, based on the terms and conditions of Extended Support contracts.
Citrix releases LTSR packages based on the number of features, implementations, customer support cases and general feedback. Based on historic releases, as general guidance, it can be expected that Citrix will release a new Long Term Service Release every years. Citrix reserves the full right to alter release timelines as product or market needs change.
Citrix cannot commit to future release dates but will make every effort to announce targeted quarters for long term service releases months in advance to help our customers prepare. Other considerations and resources What resources are available to learn more about the Long Term Service Release and Current Release of products? Citrix provides a variety of resources to help you evaluation your Servicing Options strategy. Do other Citrix products have Servicing Options? Other Citrix product lines may offer similar Servicing Options at a later time.
For example, will 7. Citrix XenApp, XenDesktop, Virtual Apps and Desktops and associated components are only supported on operating system versions that are supported by their manufacturer. Customers may be required to purchase extended support from their operating system manufacturer.
Is there a time period where a customer could downgrade a component to become LTSR compliant? Customers can downgrade components. Please refer to the product documentation before making this decision. Customers may want to move to a new LTSR version based on new operating system support reasons or new Citrix features available in the next LTSR, but they will not be forced to move. Please note, a separate extended support contract must be purchased for the 5 years of extended support, additional fee may apply.
Citrix aspires to make upgrades between LTSR versions as seamless as possible and will strive to provide in-place upgrade options. This forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change.
The development, release, and timing of any features or functionality described for our products remain at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
Failed to load featured products content, Please try again. Customers who viewed this article also viewed. Log in to Verify Download Permissions. For detailed information on supported Operating systems and upgrade paths, please reference Citrix Product Documentation. A variety of new resources have been created for this release to help you determine which Servicing Option is right for you.
Please reference CTX for more information. Standard product lifecycle milestones information is available on Citrix. Rapid release cycles allow customers to add new features and all public fixes by upgrading to the next Current Release. Customers will be asked to upgrade Current Release deployments to a newer release that includes relevant fixes as well as new features and functionality.
Customers on Current Releases might be asked to upgrade to the next Current Release that contains the fix. The development, release, and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. Here are a few examples: If the customer is using a notable exclusion within a 7. If an issue specific to a non-compliant component is reported, the customer can expect that a fix will be made available via an upcoming Current Release; whereas, for the LTSR components, they can continue to leverage LTSR Cumulative Updates.
Refer to EOL. The support for OS will end when Microsoft ends support for this operating system. Please note that we expect the customer to have valid support for the OS from Microsoft. VDA support will be via CR path and lifecycle. Please reference the Servicing Options product lifecycle pages for more information on CR support and maintenance periods.
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